Ambassadors are on duty and ready to help.
Monday – Saturday: 7 a.m. to 11 p.m.
Sunday: 9:30 a.m. to 8 p.m.
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Call 614-227-3788 if you’re in need of assistance. Phone lines are monitored 24/7/365. Calls received outside of Ambassadors hours will be answered by Allied Security who performs security on buildings owned by DCI.
Our teams can be spotted by bright yellow vests that say Safer Downtown on the back.
Safer Downtown provides a coordinated safety presence, cleaning support and on-the-ground assistance in Downtown Columbus.
Our teams work alongside the City, police, and property owners to support a safe, clean and welcoming downtown for everyone.
Everyday Assistance: Need directions, information or help finding your way? Our Ambassadors are here to assist.
Escort to Your Car: If you would like someone to walk with you to your car within our coverage area, our team can help. Please allow up to 15 minutes for an Ambassador to arrive.
Visible Safety Presence: Trained Ambassadors are on foot throughout downtown to assist people, observe conditions and communicate with police or City partners when needed.
Homelessness Outreach Support: If you’re concerned about someone who may be experiencing homelessness, contact Safer Downtown — our teams are trained to help connect individuals to outreach services and appropriate resources.
Street & Sidewalk Care: Our teams help keep sidewalks and public spaces neat through litter removal, graffiti response, and coordination on maintenance needs.
Call or text 614-227-3788 for cleaning services, homeless outreach, or security escorts. Phone lines are monitored 24/7/365. Calls received outside of Ambassadors hours will be answered by Allied Security who performs security on buildings owned by DCI.
On-foot and bicycle teams focused on visibility, assistance and coordination with police and other City partners.
Routine attention to sidewalks and public spaces in the Central District, with maintenance issues reported promptly to appropriate City departments when needed.
Respectful engagement with individuals experiencing homelessness, connection to services, and coordination with outreach providers and City partners.
Centralized intake and tracking to help teams communicate, deploy and document activity.
Ongoing collaboration with the City, law enforcement and service providers.
Safer Downtown is committed to:
Safer Downtown services operate within the area outlined here.
